Archive for the 'Consumer Generated' Category

Ubiquity

In the wonderful world of web2.0 (or in this case 3.0 is the buzzword of choice) most product names are completely stupid, and usually involve dropping a vowel. But today Mozilla (the people behind Firefox) announced Ubiquity. What’s great is it does exactly what it’s name says.

From here:

You’re writing an email to invite a friend to meet at a local San Francisco restaurant that neither of you has been to. You’d like to include a map. Today, this involves the disjointed tasks of message composition on a web-mail service, mapping the address on a map site, searching for reviews on the restaurant on a search engine, and finally copying all links into the message being composed. This familiar sequence is an awful lot of clicking, typing, searching, copying, and pasting in order to do a very simple task. And you haven’t even really sent a map or useful reviews—only links to them.

Today we’re announcing the launch of Ubiquity, a Mozilla Labs experiment into connecting the Web with language in an attempt to find new user interfaces that could make it possible for everyone to do common Web tasks more quickly and easily.

While this might seem ultra geeky, what it does show is how the web is developing and how people actually want to use the pipes. It’s not just about people visiting your site anymore, it’s giving them the tools to do whatever they want, wherever they want. Something that should be a part of any digital idea we do.

Ubiquity for Firefox from Aza Raskin on Vimeo.

Customised NYT

NYT

The New York Times have partnered up with Linkedin to offer people a more personalised front page of the paper’s website. Stories are presented based on your industry and network, and you even have the ability to easily send stories to anyone in your linkedin network. Very cool, and things like this and Facebook’s latest plans for world domination mean that advertising is just getting more and more and more personalised and personal. NYT/Linkedin detail is covered here in detail.

The PubCamp Report.

Tubby and I went to PubCamp yesterday arvo. Contrary to popular belief and rumours floating around the agency, this doesn’t involve camping out at a pub. PubCamp is an offshoot of BarCamp (which in turn is an offshoot of FooCamp), and is:

A Conference and Unconference” — a free event about the future of media on the Web — and get some group therapy for dealing with this precocious teenager and its seemingly limitless potential.

That whole teenager bit came from the intro on the website, which Tubby really liked, so here it is too:

The Web is now sixteen years old. Like most teenagers, it’s obsessed with its social life and wears strange clothing. It thumbs its nose at convention and is impossible for most normal grown-ups to understand. It’s not mature yet, but growing up fast. And while it may be out to change the world, it also seems intent on smashing up everything that has come before.

Unorganised events like this can be very hit and miss. Yesterday was pretty good, and was certainly worth it. I jotted down some random thoughts during the whole thing (speakers Bio’s are here)…

Tim Noonan
The ABS says 19% of Australians have some form of disability. And yet accessibility in the online world is treated as a ‘nice to have’ feature, rather than a core consideration. He can’t ’see’ any flash content via his screenreader.
In the future people may well be consuming their media via their preferred sense, rather than via the sens that it is offered to them in. In this case, the rest of us will be following the lead of the impaired people.
Tim’s accessibility studies have found that Web 2.0 apps are 38% less accessible than ‘the old web’.

New vs. Old Media Panel
This was actualy a complete debacle. Almost everyone up on stage was from oldskool media, and the audience was dominated by nuskool practitioners. In the end the crowd turned, and the final summary was actually delivered by an audience member. But here’s what I did note down…
New media supports old media because the new media can tell publishers more about their audience than they’ve ever known before, therefore creating greater ad value.
“New media needs old media to get people to find their sites”. This was an interesting point and one that never really got discussed any further. One of the new media panellists pointed out that he’s never spent a cent on marketing, almost bragging about that fact. But I wonder if he’s considered how well his site might be going if he’d spent some money.
Journalists have always been aggregators.
“Print is the life support for your online until online becomes the life support for your print until you close your print” - Ben Gerholdt from IDG.

Debate: That the new world of media choice is a dagger to the hearts of producers and creators alike
Value can only be created in content that has an inherent value that cannot be replicated digitally. That unreplicable element may only be a tiny element of the content, but it is immensely valuable.

Matt Moore on Value Networks
“The difference between the $4 bottle of water and the water that comes out of your tap is the intangible” (that probably makes bugger all sense outside the context of what he was talking about).
Analysing a value network and optimising your business for it requires addressing each exchange your business has with anyone and asking

  • Who is involved?
  • What does each role get and how does it benefit them?
  • What does each role give
  • Are these exchanges tangible or intangible

The above can apply to everything from selling mobile phones to creating a viral video.
Social media has turned the intangible (conversations in pubs) into the tangible (conversations on blogs)
Once you have analysed your value network, it’s important to understand that you only own your role in that network. Do that as best you can, and don’t try to own roles you can’t control.

Ian Lyons on putting the consumer at the centre of the universe
If a company (like Facebook) is valued at $3B, why am I not getting a cut? Why shouldn’t I get 10c for every ad that appears on my profile? If a service was created that followed this model, how much would it influence people in their choice to leave something like Facebook and join up to your service? Redefine the shareholder.
There is a point where data cannot replace the personal and innate things we know about ourselves and which we can recall in a split second.

Tim Noonan (again), this time just randomly taking questions.
Cloud computing means a new hardware interface could be possible for vision impaired people. Rather than try and read the code, look at the visual structure and allow the user to traverse and make sense of structure, then dig down into content.
JAWS (screen reading software) is really expensive ($3k). Is it possible that it could be made free to the vision impaired and be supported by targeted advertising?
Deaf people are linguistic minority. But there are a lot of languages in the world that are spoken by less people than the number that can read braille.

Also worth noting (and the reason I put in the BarCamp and FooCamp links) is that these events are a real-world manifestation of what’s happening online in terms of sharing knowledge and putting value in intangibles. The whole unconference/unorganisation aspect of it works amazingly well in some respects, but also there were some problems. All up however, I’m always impressed that events like this run just as seamlessly as your Ad:Tech’s and AFA forums.

Another interesting aspect of PubCamp was that an entire back-channel of conversation was going on the whole time through Twitter. While this creates a behind-the-scenes conversation of people in the audience, it also at times was brought up on the big screen so people on stage could address the conversations and questions happening in this backchannel.

Our first Facebook app

Happy days! We’ve just launched our first Facebook app for SEEK. It’s a playful, social little thing that leverages their “Curious?” campaign. Users can describe what they see in the inky smudge and get an ‘inkling’ or hint as to their personality.

Take a crack: http://apps.facebook.com/seekinkling/

Update: It seems Microsoft has keeping a close eye on our work and are now incorporating inkblots into password generation.

Interviews from the Forrester Consumer Forum - free content in a widget

Cobrandit interviewed some recent Forrestor conference attendees about topics like content distribution, social media, video and other types of online engagement techniques. And as David Armano points out, this widget itself is an example of how content owners should be considering distribution - set your content free!

Get this widget!

Is User Generated Content a trap for brands?

Barbara Messer from AdNews has sent me questions regarding opportunities and risks of user-generated content (UGC) in campaigns. Her article appeared recently but here are a few of my answers in full:
Is there anything wrong with using UGC in advertising campaigns? What are the boundaries – when is it clever, and when is it an invasion of privacy? What are the advantages?

There is nothing wrong with UGC in ads per se. Many consumers would rather have a connection and a dialogue with their favourite brands than simply receiving a one-way, mono-dimensional broadcast. Serving their interest by letting them have an impact on the brand’s communication can be seen as a good thing. It is clever when a brand offers this opportunity because it is genuinely interested in what their consumers do, feel and say. It is disappointing if it is used to tick a fancy box (“Hey, let’s do it 2.0 style!”) or downright terrible if done to save money on agency fees.

Photo by flickr user debaird in Chicago
Photo by debaird under CC (debaird photostream on flickr)

UGC in ads hold many promises, some of them being:
- show how much you care for the target group’s lives, ideas and feelings,
- gain insights for marketing, service and product development,
- participants deepen their brand engagement,
- a different and honest idea, imagery, copy or tone that cuts through the clutter of regular ads,
- something of interest that a target group will want to talk about rather than the brand talking about itself,
- acceptance inside the company that their brand is always subject to consumer interpretation: unmanage to stay relevant.

Is Australia’s legal system set up to cope with UGC?

It is not currently. Judiciary and legislative systems are slow to catch up with the pace of technology and the changes it brings to media consumption and publishing. Users publish for example photos in social networks without the consent of the people portrayed in it, they blog confidential information about their jobs and they are quick to hand over content’s usage rights without getting paid. The copyright and privacy laws in Australia will eventually change though and will affect how everybody can legally use services, upload, download and share content.

Should advertisers be more hesitant in their use of UGC? Are agencies that embrace UGC putting themselves at risk of legal prosecution?

Be hesitant seems like bad advice, as if staying away from social media might save the day, keep the brand intact and fresh at the same time. UGC is right if it fits the brand’s character and people feel strongly enough to produce content for it. Not being a lawyer in this field, I would assume that agencies are as much at risk as the client. While a legal assessment based on existing laws might give a campaign the go ahead, I wouldn’t neglect a very fuzzy factor: Does it feel like proper behaviour of a big company towards an individual? Campaigns rarely violate existing copyright or privacy laws, but sometimes create a conflict in a yet-undefined area. In those situations the ambivalence is always interpreted against the big brand (and their agency). The longer they then insist on having acted lawfully and start picking at legal issues, the more they tide turns against the campaign.

Using content from users requires therefore an additional step in campaign planning: advertisers and agencies should know how to communicate and behave before, during and especially after the campaign runs. This means honest, transparent and one-on-one communication if need be. They have to know how they want to respond to negative reactions as well as overwhelming success. This means more than releasing a press statement. Without this plan, the campaign can become a creative flop, a PR or even a legal disaster.

Too many UGC campaigns are currently hit-and-miss. Some are hard to measure or involve great efforts in initiating, growing and grooming participation. As an industry we will have to continuously learn from all of the mistakes as the clients’ demand for clever UGC and social media campaigns can only rise.

Facebook ads gets personal - profile based targeting in social networks

Last week the Wall Street Journal published a piece contemplating Facebook’s next monetization move - an uber-targeted ad platform. Although Facebook itself has not made any new annoucements, “people familar with the plan” (i love those kinda phrases) say that they are heading in the same direction as Google’s contextual play, Ad Sense. The theory goes that the Facebook platform holds all sorts of personalised information like interests, work places, relationships etc in a reasonably structured way (quite different to the way Google attempts to make sense of open text).

Obviously the mining of these interests and activities would be an attractive proposition for brands who are looking for ways to be relevant in the social networking context. The article suggests what many of us suspect - that on social networking sites, users are so head-down communicating with buddies, that display advertising plays even lesser role than normal.

Facebook hopes that more personalised and relevant messages will cut through all that friendship stuff (”Your status says you’re hungry, would you like to try..”). It will be fascinating to see to what degree of interuption the platform will need to go to drive response.

Megaphone

Allowing consumers to mess with your ad using their mobile phone is a playful way to get them involved. Megaphone brings people into the action without requiring them to dowload an app to their device (always a difficult hurdle to overcome). Megaphone not only allows interaction using the keypad but, as the name suggests, the volume into the phone’s microphone can also influence the shared game state. An ad controller (no, not skipper) in every passerby’s pocket - nice one.

Read more at http://playmegaphone.com/.

Nintendo Tests Interactive Fan Network

Here’s a good example of complimentary interactive applications to enhance the experience at sports events (this time baseball, but could be anything):

The innovative program is called the Nintendo Fan Network. For a fee, the network uploads a program onto the user’s DS Lite and allows fans to order food and drinks, watch the live television feed of the game, access stats and scores and play trivia, all from the comfort of their seat - whether it’s a premium seat behind home plate or in the top row of the stadium.”

Of course this should be a moble java application (eventually) for near-total audience compliance but it would be a fun use of your DS at a game. If the trivia is a peer-to-peer competition, it could really harness the respective fanbases in the crowd. Maybe Betfair and similar companies will eventually look at this for small time speculators.

Read more: http://www.physorg.com/news103126310.html

Niche Worlds

vles.jpg

Social networking sites are now so many that the term is nearly obselete. As result of the collective success of Facebook, Bebo, Orkut (if you’re Brazilian) and the ‘Space, a generation of people are heading online having never seen the internet without these experience. So interactions like adding buddies, shooting an IM, joining groups and um.. ‘poking’ Facebookers come to them as naturally as sending an email or performing a search. We used to browse content: now we aggregate, rate and tag it.

Now we’re starting to virtual worlds heading the same way. With a 3D game-like user interface, there is a very low barrier to entry for the younguns in attempting to navigate their avatar around a new environment. Of course there are still lag, rendering and other technical issues to resolve in these alpha experiences, but it’s really not a big leap for the Playstation generation to adopt the basic mechanics. So it stands to reason, that as the basics begin to be ingrained, providers of these worlds can start to tailor and personalise these experience to specific segments.

A great example of this is the recently announced (somewhat released) Virtual Lower East Side (think Vice Magazine meets Second Life). Of course there is value in a massively horizontal, user-generated platform of virtual content. But we’re starting to see virtual worlds translated into targeted editions for all sorts of demo- and psychographic audiences. VLES is the realistic virtual depiction of just one corner of Manhattan. When an area has such distinguishable characteristics that define it - live music, seedy past, grungy cafes - it has real potential to come alive in a game-like world. Clearly this is something Rockstar are trading off. But for these immersive, connected spaces, this is just the beginning.

Australians: maybe a virtual Maroubra could be an interesting place to explore from the safety of your own Macbook..