Archive for the 'Social Media' Category

Thinking outside the channel

We’ve recently been involved in a lot of work across the entire building (with BBDO, Proximity and NetX all involved), that have been great ideas for our clients that aren’t just about focusing on specific or traditional channels. The result is great ideas for our clients that weren’t born out of channel-driven thinking, but rather a great solution that works in whatever channels we need it to.

So this got us thinking, how relevant is the channel model of thinking in an effectively integrated agency (or group of agencies)?

Going back to basics first. Why do brands need agencies? I’m sure Bill Bernbach or David Ogilvie have some deep and insightful answer to this question, but at a basic level brands need agencies because:

  • We are experts in communicating clearly with consumers
  • They are experts at creating products.

This was a simple concept to grasp in the past. There was a clear delineation between the brand creating a product, and that product being marketed to the consumer. Advertising often bent the truth; ads appeared mostly in broadcast media; finite broadcast space meant there were a small number of brands that could be successful and recognisable globally; and the consumer had no way to talk back. It was a one-way street, one that we’ve now obviously done a sharp left from, to enter a multi-lane freeway.

We need to rethink why a brand needs an advertising agency, and then we can start talking about integration and better process. The result of this, is that channels are no longer as relevant.

Advertising has evolved beyond communicating product benefits to consumers in clever and memorable ways. We have become the custodians of the brands. And if we want to survive, we need to actually have the capabilities in place to achieve this. A brand extends out through myriad ways to reach the consumer. We used to work only in the channels of broadcast, DM, outdoor, print and in-store, in relatively short lived campaigns. If we want to become custodians of the brand we need to have a long-term brand strategy, and then take ownership of shaping that brand, particularly in the digital space.

Once we move beyond the campaign and channel mentality we can be going out and listening to consumers, responding to them, and working with our clients to actually respond to consumers and grow amazing brands. That does, admittedly, sound like marketing rhetoric, but the truth is that it is now possible for any brand to become amazing. Where before broadcast channels limited ‘amazing’ brands to the Marlboros, Cokes, Fords and Nikes, the digital world now means any brand can become a legend in their own market.

Ubiquity

In the wonderful world of web2.0 (or in this case 3.0 is the buzzword of choice) most product names are completely stupid, and usually involve dropping a vowel. But today Mozilla (the people behind Firefox) announced Ubiquity. What’s great is it does exactly what it’s name says.

From here:

You’re writing an email to invite a friend to meet at a local San Francisco restaurant that neither of you has been to. You’d like to include a map. Today, this involves the disjointed tasks of message composition on a web-mail service, mapping the address on a map site, searching for reviews on the restaurant on a search engine, and finally copying all links into the message being composed. This familiar sequence is an awful lot of clicking, typing, searching, copying, and pasting in order to do a very simple task. And you haven’t even really sent a map or useful reviews—only links to them.

Today we’re announcing the launch of Ubiquity, a Mozilla Labs experiment into connecting the Web with language in an attempt to find new user interfaces that could make it possible for everyone to do common Web tasks more quickly and easily.

While this might seem ultra geeky, what it does show is how the web is developing and how people actually want to use the pipes. It’s not just about people visiting your site anymore, it’s giving them the tools to do whatever they want, wherever they want. Something that should be a part of any digital idea we do.

Ubiquity for Firefox from Aza Raskin on Vimeo.

Google Lively

Google launched Lively today, which is basically their effort at Second Life. But it might not be all nerds and emos like Second Life, it actually looks moderately cool. It runs in a browser (doesn’t need any software download), and Google already have about 40 million users using Gmail, which includes Gtalk, which is now part of Lively.

Users can create their own avatars (which are also more comic-book like than Second Life), and then create rooms where they can meet their friends. There’s not one big world where everyone is like in Second Life, but apparently that’s on the way.

Google didn’t just launch this so people could see avatars of the friends they’re talking to, if it does take off it will be a massive advertising platform, and it will be completely controlled by Google (which everyone said about Second Life too, but that’s still just nerds and emos).

The PubCamp Report.

Tubby and I went to PubCamp yesterday arvo. Contrary to popular belief and rumours floating around the agency, this doesn’t involve camping out at a pub. PubCamp is an offshoot of BarCamp (which in turn is an offshoot of FooCamp), and is:

A Conference and Unconference” — a free event about the future of media on the Web — and get some group therapy for dealing with this precocious teenager and its seemingly limitless potential.

That whole teenager bit came from the intro on the website, which Tubby really liked, so here it is too:

The Web is now sixteen years old. Like most teenagers, it’s obsessed with its social life and wears strange clothing. It thumbs its nose at convention and is impossible for most normal grown-ups to understand. It’s not mature yet, but growing up fast. And while it may be out to change the world, it also seems intent on smashing up everything that has come before.

Unorganised events like this can be very hit and miss. Yesterday was pretty good, and was certainly worth it. I jotted down some random thoughts during the whole thing (speakers Bio’s are here)…

Tim Noonan
The ABS says 19% of Australians have some form of disability. And yet accessibility in the online world is treated as a ‘nice to have’ feature, rather than a core consideration. He can’t ’see’ any flash content via his screenreader.
In the future people may well be consuming their media via their preferred sense, rather than via the sens that it is offered to them in. In this case, the rest of us will be following the lead of the impaired people.
Tim’s accessibility studies have found that Web 2.0 apps are 38% less accessible than ‘the old web’.

New vs. Old Media Panel
This was actualy a complete debacle. Almost everyone up on stage was from oldskool media, and the audience was dominated by nuskool practitioners. In the end the crowd turned, and the final summary was actually delivered by an audience member. But here’s what I did note down…
New media supports old media because the new media can tell publishers more about their audience than they’ve ever known before, therefore creating greater ad value.
“New media needs old media to get people to find their sites”. This was an interesting point and one that never really got discussed any further. One of the new media panellists pointed out that he’s never spent a cent on marketing, almost bragging about that fact. But I wonder if he’s considered how well his site might be going if he’d spent some money.
Journalists have always been aggregators.
“Print is the life support for your online until online becomes the life support for your print until you close your print” - Ben Gerholdt from IDG.

Debate: That the new world of media choice is a dagger to the hearts of producers and creators alike
Value can only be created in content that has an inherent value that cannot be replicated digitally. That unreplicable element may only be a tiny element of the content, but it is immensely valuable.

Matt Moore on Value Networks
“The difference between the $4 bottle of water and the water that comes out of your tap is the intangible” (that probably makes bugger all sense outside the context of what he was talking about).
Analysing a value network and optimising your business for it requires addressing each exchange your business has with anyone and asking

  • Who is involved?
  • What does each role get and how does it benefit them?
  • What does each role give
  • Are these exchanges tangible or intangible

The above can apply to everything from selling mobile phones to creating a viral video.
Social media has turned the intangible (conversations in pubs) into the tangible (conversations on blogs)
Once you have analysed your value network, it’s important to understand that you only own your role in that network. Do that as best you can, and don’t try to own roles you can’t control.

Ian Lyons on putting the consumer at the centre of the universe
If a company (like Facebook) is valued at $3B, why am I not getting a cut? Why shouldn’t I get 10c for every ad that appears on my profile? If a service was created that followed this model, how much would it influence people in their choice to leave something like Facebook and join up to your service? Redefine the shareholder.
There is a point where data cannot replace the personal and innate things we know about ourselves and which we can recall in a split second.

Tim Noonan (again), this time just randomly taking questions.
Cloud computing means a new hardware interface could be possible for vision impaired people. Rather than try and read the code, look at the visual structure and allow the user to traverse and make sense of structure, then dig down into content.
JAWS (screen reading software) is really expensive ($3k). Is it possible that it could be made free to the vision impaired and be supported by targeted advertising?
Deaf people are linguistic minority. But there are a lot of languages in the world that are spoken by less people than the number that can read braille.

Also worth noting (and the reason I put in the BarCamp and FooCamp links) is that these events are a real-world manifestation of what’s happening online in terms of sharing knowledge and putting value in intangibles. The whole unconference/unorganisation aspect of it works amazingly well in some respects, but also there were some problems. All up however, I’m always impressed that events like this run just as seamlessly as your Ad:Tech’s and AFA forums.

Another interesting aspect of PubCamp was that an entire back-channel of conversation was going on the whole time through Twitter. While this creates a behind-the-scenes conversation of people in the audience, it also at times was brought up on the big screen so people on stage could address the conversations and questions happening in this backchannel.

Ribbit ribbit…

Phone technology and innovation has long been dictated by the large telcos - but what happens when you approach traditional phone technology in a Web 2.0 manner? You end up with Ribbit

Its the next generation phone platform that brings together the mobile phone and the wide variety of other communication devices that have become integral to our daily lives - Facebook, MSN, Twitter, Skype, in fact pretty much anything as in true web 2.0 fashion the site is built on a open source platform allowing developers full access to its functionality and the opportunity to innovate further.

Imagine your mobile phone ringing, but you’ve left it in the car, so you answer it from your facebook profile instead. As you pick up the the call, you select caller id, which rather than just letting you know who is calling, feeds you their current facebook status, twitter messages, myspace blogs in fact every detail you have about that person!

Our first Facebook app

Happy days! We’ve just launched our first Facebook app for SEEK. It’s a playful, social little thing that leverages their “Curious?” campaign. Users can describe what they see in the inky smudge and get an ‘inkling’ or hint as to their personality.

Take a crack: http://apps.facebook.com/seekinkling/

Update: It seems Microsoft has keeping a close eye on our work and are now incorporating inkblots into password generation.

Kissing the Vitual Baby #3 - It’s fast. It’s furious. It’s politics.

Who’s winning the election so far? Which candidate is actually going to put his policies to practice if he’s elected Prime Minister of Australia? Who knows? I certainly don’t. But I’ll tell you what I do know – Indian is our current PM’s favourite style of cooking, the Shadow Deputy Leader Julia Gillard cannot spell ‘Woolloomooloo’ and I can single-handedly raise a party’s approval rating by digitally whacking the opposition with a wooden sledge hammer to win the 2007 federal election. I never thought politics could be this entertaining!

The YouTube election hammer
parts of picture under CC by Ben Harris-Roxas

But there is more to Politics 2.0 than a bit of light comic relief in an otherwise dull election campaign. There is a very real, very serious side to it, that both parties are learning very fast. Online is their new playing field and it’s an open space with little or no boundaries. In previous election campaigns the parties have had to put up with the limitations of traditional media channels. TV schedules and press campaigns were planned produced and locked away well in advance and campaigning could only be adjusted on the fly through hastily organized press conferences which would hopefully be covered by the TV stations in the evening news or in the morning paper. But now all that has changed.

In today’s election all of these long-established tools are still open to each party and they will certainly have their core campaign messages carefully pre-planned. However both Mr Rudd and Mr Howard have recently discovered, just as millions of consumers and brands have, that they don’t have to rely exclusively on the traditional media to get their message across. They can publish themselves. They are the media. The advent of electioneering on their own channel is enough to make any campaigning MP giddy and it’s created two significant election defining differences.

Firstly, it is immediate. No sooner had Peter Garrett burnt his bed by confessing that the Labour party would simply change their “me-too” policies once they were elected, the Coalition had posted a hastily pulled together video aiming to exploit the slip up. Who cares if the clip wasn’t beautifully polished and crafted. The aesthetic is not important. This is YouTube and it was a perfect example of how brands, including political parties, can use the immediacy of the channel to full effect. Kevin07 may have won the Facebook and MySpace fans with its trendy t-shirts and tagging, but Howard has surely caught the attention of YouTube users having already uploaded almost 30 videos whilst Rudd hasn’t even hit the double digits yet.

And secondly, by creating your own media channel you are in far more control of what you can say. Whereas previous election TVCs have often been forced to pull their punches and fall short of really saying what was on their minds, now these restrictions no longer apply. Just as brands use the online channel to post extended, often riskier versions of their adverts, so can the political parties can do the same. Just check out any of the Joe MacDonald or Kevin Reynolds videos on the Liberal’s YouTube site if you need convincing.

It’s fast. It’s furious. It’s politics 2007. The campaigning has evolved. And why are we so interested? Because the more it evolves, the more we’re involved. Behind each party there are teams of advisors, directing us towards propaganda like gossip, and we can’t get enough. It has only been a few weeks since both parties used their new online weapons in anger and it is true that you learn fast in the field of combat. Both parties may have started out a bit unsure of what all the fuss was about, but they are now as addicted as a new user on Facebook.

Cynics of these new channels and the role they play in politics will always point out the worthlessness of knowing that John likes to rustle up a prawn madras for Janette every now and then. But ask Brand Managers if they would like the use of a free media channel through which they could react in a heartbeat and say exactly what they wanted to say and I suspect they would they walk across hot coals to have it.

Other ueful blogs:

http://www.freedomtodiffer.com/onlinepolitics/
http://www.ozpolitics.info/blog/
http://www.pollbludger.com/

Other useful election resources:

http://www.theage.com.au/federal-election-2007/
http://www.abc.net.au/elections/federal/2007/
http://www.google.com.au/election2007/

Kissing the Virtual Baby # 2 - Politics 2.0

There is an old saying: “A week is a long time in politics”. As Australia embarks on it’s first “online” election, this is especially true. At the time of the last election in 2004, broadband penetration was in single digits and social networking was confined to the pub. And even though broadband penetration is still woefully behind the rest of the developed world, every move Kevin and John make is examined, torn apart and laid bare by a ruthless online community of eager political satirists…you and I.

 

Welcome to Politics 2.0

 

Every brand is currently trying to understand and harness the power of the social networks. The successful brands are having conversations with their customers via community sites, review platforms, forums, video links, bulletin boards, mobile threads and podcasts. Political ‘brands’ can converse in these ways, too. Except they have to achieve success in a campaign that is tantamount to a 6 week sprint. Sure, they can’t drop their online guard once the election is over, but miss this opportunity now and there is no tomorrow. Both Howard and Rudd have taken the admirable and inevitable step of launching an online offensive. In particular the Kevin07 collection of sites has done a good job of trying to pull a lot of the conversation together under one banner. But how do they manage the conversations that are going on in the rest of the blogosphere?

None of these conversations is new. They have been going on for centuries, but the real difference is the accessibility of the information, the speed of comment, and the impact on the brand. You don’t have to wait a week for the Chaser to broadcast its latest stunt, or as it was in my younger days, eagerly staying up on a Sunday night for the UK’s Spitting Image.

The Chaser : Kevin’s facebook friends turn up at his home

It is instant and it rarely holds any prisoners. And it’s ability to influence voters should not be underestimated. And if you think this conversation is confined to political sites, think again. One of the most popular threads on the insightful www.beaututes.com is currently a lengthy debate about whether you hate or like Kevin Rudd.These external influencers can be lumped into three groups:

- The facts

- The fiction

- The fantasy

The facts

Never have we been able to get our hands on the hard nosed facts faster than we can today: from the up-to-the-minute dedicated election sites of any of the mainstream media, through to the clever little Google Trends application that tracks each candidates’ mentions in the media. The ability to stay informed, if you so desire, has never been more widespread.

The fiction

And let’s not forget the ‘fake’ sites. Just a quick scan of Facebook reveals that there were at least five facebook profiles of John Howard and four for Kevin Rudd. And then of course there are the numerous groups ranging from the popular “Kevin Rudd looks like ice-cream” to the more single minded “I hated Howard before it was trendy to do so.” I’m not too sure what we can read into that, but the fact that people have gone to a significant amount of effort surely says something.

The fantasy

Political satire is not new. In fact it is one of the richest seams of raw comedy material there is. And there are plenty of well known online examples such as www.crickey.com.au and www.thechaser.com.au. But for every “official” satirist there are 100 unofficial ones ranging from John Howard’s diary at www.johnhowardpm.blogeasy.com through to the more bizarre www.101usesforajohnhoward.com .

 

But what influence do these sites have on voters and election outcomes? Are they just a bit of fun or do they have the ability to affect the result. As with most humour there is a serious side to it. Whilst many of the online chats and debates can trivialize politics, they are more often than not based on some fact, or at least a perception of fact. Politics is a serious subject and one’s political tendencies are formed from a complicated mixture of rational facts. The explosion of the citizen journalism has got the potential to sway opinion, particularly amongst a certain demographic, based on a more emotive set of values and they should not be underestimated. In the current US primary elections the video of “I’ve got a crush on Obama” has been viewed over 100 million times around the world. Whether we like it or not that has got to influence some people. What role will the internet play in

Australia’s first online election? I’m not sure, but I’m certainly looking forward to finding out.

 

Andym

 

Check out these other blogs on the subject:

http://www.freedomtodiffer.com/onlinepolitics/

http://www.tamaleaver.net/category/politics/

http://www.digitalministry.com.au/component/option,com_myblog/Itemid,142/show,403/

Is that a $US217b company in your pocket…? Google announces OpenSocial APIs

(chart from alleyinsider.com)

It seems like just a few years ago that Google was a cute little company with a funny name and logo. “Look! You can type something into the box and it brings back results so fast!. Goooooogle. Even saying it makes me smile”.

Ok - so that was only a few years ago. And while I don’t want to make this an “impending doom” post, there’s a couple of things lining up that are worth keeping an eye on. With AdSense, Google already monetizes a page better than anyone else. They have made scraping a page for context and serving up relevant ads a Web 1.0 cliche. But on November 6, Facebook will announce what many expect to be their ’social ads’ plan (ads based on profile and personal content). This will be the next generation of commercialising online activity, and given Facebook’s cohesive structure, and the trust consumers have shown in offering up their data, it will be extremely compelling. But even despite the site’s astronomical growth (in Australia up to 1.75m UVs) it only accounts a for small percentage of overall web usage. The rest of the web’s out there and still growing too.

Now back to GOOG. Yesterday this press release surfaced on John Battelle’s blog “Google Launches OpenSocial to Spread Social Applications Across the Web. Google has long been rumoured to be making a bigger social play (why not?) and thankfully they’re not simply making the ‘big in Brazil’ Orkut more international. Actually they are, but that’s a small component. Google have announced that they have developed APIs to connect a range of ’social hosts’ with core functions across profile information, friends information and personal content. At launch these hosts will include Linkedin, Hi5, Friendster, Plaxo, Ning and, of course Orkut. With these participating networks, developers can now reach a dispersed audience across a range of sites using common applications and functions. More soon on the kinds of things we can expect from developers when OpenSocial goes live soon.

So a united social profiling play, combined with a vast audience of advertisers in the AdSense platfrom clambering to reach you in a targeted way. That’s big. I wonder if there’s anything that AT&T (#4 above in the ‘biggest companies in the US’ chart) has planned of a similar scale. But to quote a famous keynoter: “there’s one more thing”. Mobile. Whether the Google Mobile OS comes out in two weeks or next year, things are becoming clearer.

Google could soon have another killer app. Search has been um.. reasonably good to them. But social networking digitally is now a mainstream lifestyle activity. For some it’s replacing email, for others it have become their trusted, always-on address book. But the mobile has been the predominant tool for communication, and mobile internet access (supported by unlimited data plans) is quickly becoming an everyday thing. So here’s a formula to ponder:

Google x (social + mobile + profile advertising) = y

Choose from:

a) y = a completely socially integrated location-based mobile address book that is aware when my friends available online or for a call, that knows if they know each other (and whether they like each other) and mutates automatically with their every move. The beginning of the inevitable migration of social networking from the confines of the PC to your pocket.

b) y = cheaper advertising-supported mobile access where flattening carrier revenues are propped up by the first killer mobile ad model that actually works. A defining moment for global carriers.

c) y = too much for consumers. the beginning of the great anti-Google backlash…

Update:
AdAge reports about consumer associations and activists such as the EFF starting to rally for a Do Not Track-List, allowing users to opt out (like a white list) of all behavioural targeting.

Interviews from the Forrester Consumer Forum - free content in a widget

Cobrandit interviewed some recent Forrestor conference attendees about topics like content distribution, social media, video and other types of online engagement techniques. And as David Armano points out, this widget itself is an example of how content owners should be considering distribution - set your content free!

Get this widget!