Archive for October, 2007

Honey, I shrunk the website - Google gadget ad debuts in Australia

Update: coverage of the launch in B&T here

Online display ads in their current shapes have been with us for a while so it is always refreshing to see a new format appearing. This one provides a more complex and richer experience. It also delivers much more (dynamic) content in one place. And by this I mean more than the over-the-page, expanding leader board, mini game or video placement with dynamic text. While those executions already allow richer interactions than the traditional banners, they are still asking users to leave the page in order to follow up with their interest. That result of click through is how banners are priced and measured. But by demanding a click-through users feel a conflict: do I feel compelled enough by the ad to interrupt what I am currently doing?

Now they don’t have to feel that pain anymore. To up the ante on display ads, Google allows their format Gadget Ad to behave like a micro site (not new). And after introducing them in the US, UK and Germany, they can now be seen in Australia and be shared on personal blogs, iGoogle, or sent around (now that is new). Have a look via CNBC report. This opens the door to affiliate marketing models by allowing users to participate in the revenue stream through impressions, interactions and transactions .

Richness
The Google Gadget ad allows useful applications incorporating data feeds, maps, images, audio, video, Flash, HTML or JavaScript in a single creative.
Transferability
Users can post and share the gadget ads anywhere.
Full Interaction Reporting
Site-by-site interaction reports tracking multiple actions are possible.

Gadget Ad on an iGoogle home page

As an “industry first” in Australia, NetX has produced a complex mini site in the format of the Google gadget. The current international Gilette Champions campaign website features videos, quotes and downloads by the global sport superstars Tiger Woods, Thierry Henry and Roger Federer. All of this content was shrunk to 300×250 pixel (all other AdSense sizes are possible as well though) thereby allowing users to interact with exclusive content of their heroes without leaving the page.

Interviews from the Forrester Consumer Forum - free content in a widget

Cobrandit interviewed some recent Forrestor conference attendees about topics like content distribution, social media, video and other types of online engagement techniques. And as David Armano points out, this widget itself is an example of how content owners should be considering distribution - set your content free!

Get this widget!

Kissing virtual babies - the Australian general election online

If the number of facebook friends you have is any indication of popularity then Kevin Rudd is going to win this election by a landslide. Whilst Kevin has reached the facebook limit of 5000 friends, with a further 5000 requests pending, John Howard has only just crept over the 1000 mark. If only it were that simple. Over the next few weeks we’re going to see our fair share of baby kissing in shopping malls, but during this election campaign there is a new voter to canvas. The online community; and their ability to influence should not be underestimated.

Kissing virtual babies
Parts of collage based on photos by PoppyW and Spike55151.

I think before I go too much further I should declare my lack of interest in this election. As a Pom who has not got round to sorting out his residency yet I don’t even get to vote. So I guess I’m in the perfect position to sit back with my laptop open and poke them both. Each week during this campaign I’ll be writing this column to bring you up to speed with interesting facts like whether George W is friends with John H, or whether Kevin is surrounded by a bunch of Zombies. But don’t just leave it up to me. Post your comments on anything that grabs your attention over the coming weeks. Funny or serious, official or unofficial it doesn’t matter, just post them here and let’s have our own election debate.

It is fair to say that up until a few months ago both parties were simply tinkering around the edge of the internet. Sure they had a variety of websites to their names, but they consisted of fairly dull news updates and the odd bit of political mud slinging. Neither party had embraced any of the ‘new, improved’ internet. But have a look now and it’s a very different story. Both parties have got a YouTube and MySpace page, and Mr Rudd has gone one further and created a facebook profile. A quick glance at John Howard’s facebook page suggests he also has taken that step, but closer inspection suggests otherwise. Apparently our PM is interested in women, and his activities include “Politics, observing polls, running fear campaigns and cunningly releasing new policies to win elections.”

Who are the real Kevins and Johns?

And here lies the challenge. If Kevin and John thought that political scapping amongst each other during Question Time was tough, just wait until they realise that the networked communities take no prisoners. You are canvassing in a constituency that has no leaders and no written rules and there is certainly not such a thing as a safe seat. It is the domain of everyone and you can be elected or stripped bare at the click of a mouse. You only need to look the current battle between “Obama Girl” and “Guiliani Girl” in the US (find clips here) to see the potential minefield. In short you have very little control, a subject I will touch on in coming weeks.

So which party is embracing this new form of political door knocking and which one is simply ticking a box because his advisors heard that this MyBook thingy was all rage. Well I have to take my hat off to the Labor team who seem to have grasped the nettle with both hands. Whilst John Howard is busy rewriting history by changing his entry in Wikipedia, Mr Rudd has created a carefully branded election portal for all things Kevin. Kevin07 is not necessarily going to win any IAB awards, principally because it is a direct rip off of any number of US election sites, but it is a solid attempt to create consistency and focus and to wrap together all the different digital channels under one umbrella. As a Labor spokesperson said “Kevin07 will encourage supporters to interact with one another, participate in blogs and stay in touch with what is happening on the campaign trail.” This was closely followed by a statement from the Liberal party stating that Mr Rudd’s approach was a “load of crap”.

I am pleased to say that neither party has gone down the “my first Sony” route of trying to indoctrinate users of Bebo. However, any party that simply makes a token effort on the web fails to understand that the social networks are not just for kids. Far from it, and dismissing these communities has got the potential to alienate the heartland for a key demographic group. What role will the web play in deciding the fate of either candidate? Well I don’t know the answer to that, but I suspect it will become a little clearer in a few weeks. And who knows, at that time, maybe one of them will need to start discovering the benefits of a network on Linkedin.

Application Deficit Syndrome - or how many facebooks apps are enough?

Now facebook apps are all the rage…with the clients. Via the back door of junior marketing people (who are entrenched in the social media scene), many marketing departments ask agencies like NetX to bring home the bacon. Namely, deliver a lasting engagement of users with their brand, product or campaign … inside their own social circles. While the entry barrier of using the f8 developer platform is set quite low, we simultaneously compete for limited real estate and user’s capacity and need for more apps.

Will users stop experimenting and even reduce the number of apps in order to slim down and have a better experience with their favourites?
In other words: will the majority of facebookers be getting a facial?

Getting a facial on my facebook page? About time...
Parts of collage by fczuardi under CC (fczuardi photostream on flickr)

Is User Generated Content a trap for brands?

Barbara Messer from AdNews has sent me questions regarding opportunities and risks of user-generated content (UGC) in campaigns. Her article appeared recently but here are a few of my answers in full:
Is there anything wrong with using UGC in advertising campaigns? What are the boundaries – when is it clever, and when is it an invasion of privacy? What are the advantages?

There is nothing wrong with UGC in ads per se. Many consumers would rather have a connection and a dialogue with their favourite brands than simply receiving a one-way, mono-dimensional broadcast. Serving their interest by letting them have an impact on the brand’s communication can be seen as a good thing. It is clever when a brand offers this opportunity because it is genuinely interested in what their consumers do, feel and say. It is disappointing if it is used to tick a fancy box (“Hey, let’s do it 2.0 style!”) or downright terrible if done to save money on agency fees.

Photo by flickr user debaird in Chicago
Photo by debaird under CC (debaird photostream on flickr)

UGC in ads hold many promises, some of them being:
- show how much you care for the target group’s lives, ideas and feelings,
- gain insights for marketing, service and product development,
- participants deepen their brand engagement,
- a different and honest idea, imagery, copy or tone that cuts through the clutter of regular ads,
- something of interest that a target group will want to talk about rather than the brand talking about itself,
- acceptance inside the company that their brand is always subject to consumer interpretation: unmanage to stay relevant.

Is Australia’s legal system set up to cope with UGC?

It is not currently. Judiciary and legislative systems are slow to catch up with the pace of technology and the changes it brings to media consumption and publishing. Users publish for example photos in social networks without the consent of the people portrayed in it, they blog confidential information about their jobs and they are quick to hand over content’s usage rights without getting paid. The copyright and privacy laws in Australia will eventually change though and will affect how everybody can legally use services, upload, download and share content.

Should advertisers be more hesitant in their use of UGC? Are agencies that embrace UGC putting themselves at risk of legal prosecution?

Be hesitant seems like bad advice, as if staying away from social media might save the day, keep the brand intact and fresh at the same time. UGC is right if it fits the brand’s character and people feel strongly enough to produce content for it. Not being a lawyer in this field, I would assume that agencies are as much at risk as the client. While a legal assessment based on existing laws might give a campaign the go ahead, I wouldn’t neglect a very fuzzy factor: Does it feel like proper behaviour of a big company towards an individual? Campaigns rarely violate existing copyright or privacy laws, but sometimes create a conflict in a yet-undefined area. In those situations the ambivalence is always interpreted against the big brand (and their agency). The longer they then insist on having acted lawfully and start picking at legal issues, the more they tide turns against the campaign.

Using content from users requires therefore an additional step in campaign planning: advertisers and agencies should know how to communicate and behave before, during and especially after the campaign runs. This means honest, transparent and one-on-one communication if need be. They have to know how they want to respond to negative reactions as well as overwhelming success. This means more than releasing a press statement. Without this plan, the campaign can become a creative flop, a PR or even a legal disaster.

Too many UGC campaigns are currently hit-and-miss. Some are hard to measure or involve great efforts in initiating, growing and grooming participation. As an industry we will have to continuously learn from all of the mistakes as the clients’ demand for clever UGC and social media campaigns can only rise.